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Published on: Tuesday, October 19, 2010

It’s Not You, It’s Me: How Candidate Interview Gaffes Reflect on Recruiter Due Diligence

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Every recruiter has them. Many recruiters like to share them. Still others relish the disbelieving responses to war stories about the most incredible candidate interview gaffes.

We've all learned that sometimes fact is stranger than fiction and that even highly qualified candidates can be lousy interviewees. Sometimes, the candidate just doesn't understand that a first impression is a lasting impression. Other times, it's a lack of effort, a lack of focus or outright incompetency that does them in.

For all the strange-but-true candidate interview stories I've been told over the years, however, I haven't really heard much to explain what they mean, how they reconcile with one's views of leadership — and humanity for that matter — and their implications for what may appear to be the very best of candidate interviews.

In the case of the interview gone wrong, recruiters can quickly dismiss an individual's candidacy. But what about the executives who say all the right things during the interview, that is, except for just how lousy a leader they've been, the fact that they've taken all the credit for the work of others, or that they're considered a social pariah?

I'm reminded of the book Snakes in Suits, especially as I consider that while the worst interviewees are quickly exited from the candidate pool, there are other candidates — pretenders, phonies or outright fraudsters in suits — whose candidacy is only fast-tracked by their ability to hoodwink even experienced interviewers.

Sure, we can laugh, marvel even, at the grandest of candidate interview missteps. But don't we also owe it to our clients, employers and colleagues to ferret out the great interviewers who we'd likewise — all things considered — be wise to exclude from further employment consideration?

The older I get, the more I'm convinced that the interview process needs to be a process of discovering a candidate's true character, their real moral fiber, what's important to them, how they really live their lives, and whether they are an example to others.

If we check verified credentials, experience and role qualifications at the door for just a moment, let's probe to uncover whether the person we're interviewing is their real self, or a conjured image of the person they'd like to be, or the person they feel they need to emulate in order to land the job.

Let's also pause for a moment to consider that some of the best leadership candidates may not rank among the most memorable, top-shelf interviewers. Sometimes, that diamond in the rough can make all the difference.

I think I'm going to start asking executive recruiters about their very best interviews and interviewees and the things that got them to stop in their tracks — in a positive way — during an interview. After all, piling on the bad interviewees doesn't advance today's business agenda. Learning how to interview for character, and acknowledging that there are things to learn from probing deeper in the best interviews may help us make even smarter recruiting decisions in the future.


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Joseph Daniel McCool's avatarJoseph Daniel McCool
Joseph Daniel McCool is senior contributing editor with ExecuNet and principal of management recruiting/succession advisory firm The McCool Group. He is also the author of Deciding Who Leads: How Executive Recruiters Drive, Direct & Disrupt the Global Search for Leadership Talent, recognized widely as "one of the best business books of 2008," and its Brazilian Portuguese translation, Escolhendo Líderes, published in June 2010.


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Posted by odchudzanieszybkie
05/07 @ 12:44 PM
I have added insights.execunet.com to my favorites, good work

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Posted by stegnadomki
03/18 @ 10:06 PM
I see your point, great work, can't wait for more posts
Posted by Joseph Daniel McCool
10/27 @ 04:10 PM
The best way to see what an executive is all about is to spend time with them and get to know what's important to them, get them to open up about their failures. It's been said that to increase your success rate, you have to double (at least) your failure rate. If an executive isn't willing to share the lessons learned from past failures, that might be cause for concern. What's a candidate really made of? That's in the eye of the beholder, but the more due diligence you invest in scouting who they really are, the more you reduce the risk of hiring the wrong leader. As FBI special agent Joe Navarro has been quoted as saying, when it comes to the interview process, "The only certain method of discerning the truth relies on the corroboration of the known facts independent of the information provided by the person interviewed."
Posted by Charles Krakoff
10/25 @ 12:42 PM
A very good point, but you leave us high and dry at the end. How do we figure out what a candidate is really made of? I made this kind of mistake with a business partner with whom I had worked for a year before we went off to start our own firm. He had me - and almost everyone else - completely hoodwinked, and taught me a very painful and expensive lesson.
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