If there existed a business world miracle scale, one might place the resurgence of Chrysler on one end and a certain online shoe retailer that pays shipping both ways at the other.
Anthony VlahosPosted by Elise Moller
12/02 @ 12:18 PM
12/02 @ 12:18 PM
I was inspired to a new blogpost today about one true miracle that just happened to me.
The miracle for me was - if we seek the miracle, ready to recieve it with an open heart, soul and mind, it will be delivered to you in the matter of moments.
I asked for help - and recieved it, big time.
This help was just other people who was concerned, strangers as friends. Their open hearts gave me the strength to handle my problem on my own.
I discovered the hope is still there, we just have to decide to take action - and the miracle will happen. Big or small, it is still a miracle.
Please pass the miracle and hope on - and read more about is at www.visionguide.wordpress.com
The miracle for me was - if we seek the miracle, ready to recieve it with an open heart, soul and mind, it will be delivered to you in the matter of moments.
I asked for help - and recieved it, big time.
This help was just other people who was concerned, strangers as friends. Their open hearts gave me the strength to handle my problem on my own.
I discovered the hope is still there, we just have to decide to take action - and the miracle will happen. Big or small, it is still a miracle.
Please pass the miracle and hope on - and read more about is at www.visionguide.wordpress.com
Posted by Don Seidel
11/29 @ 04:04 PM
11/29 @ 04:04 PM
Tony:
I would agree with your post that we all feel surprised and amazed when we encounter the "unexpected" during our daily life. Part of the "mixed message" in your post (at least for me) is that I thought you were making a "business case" for businesses to create "raving customers" by doing these small things on an individual basis.
The disconnect for me is that without the vision and commitment at the senior mgmt level of a business enterprise, there is little hope that a customer-centered culture will exist, let alone survive and flourish. For example, how can we expect to talk to a "real person" when we contact a company when 99% have implemented "iron clad" automated phone trees that make it impossible to talk to a real, live person.
Without this necessary requirement to sustain these individual actions, they cannot have the transformative effect that you suggest. Thus, these amazing actions by some individuals, some of the time, to some customers, will sadly never rise beyond a pleasant surprise between those individuals and few (lucky) customers.
That's why I don't follow the premise you seemed to advance, "If you want customers to pay attention to you, recommend and commit to you... Plan for a miracle."
I would agree with your post that we all feel surprised and amazed when we encounter the "unexpected" during our daily life. Part of the "mixed message" in your post (at least for me) is that I thought you were making a "business case" for businesses to create "raving customers" by doing these small things on an individual basis.
The disconnect for me is that without the vision and commitment at the senior mgmt level of a business enterprise, there is little hope that a customer-centered culture will exist, let alone survive and flourish. For example, how can we expect to talk to a "real person" when we contact a company when 99% have implemented "iron clad" automated phone trees that make it impossible to talk to a real, live person.
Without this necessary requirement to sustain these individual actions, they cannot have the transformative effect that you suggest. Thus, these amazing actions by some individuals, some of the time, to some customers, will sadly never rise beyond a pleasant surprise between those individuals and few (lucky) customers.
That's why I don't follow the premise you seemed to advance, "If you want customers to pay attention to you, recommend and commit to you... Plan for a miracle."
Posted by Tony
11/29 @ 02:57 PM
11/29 @ 02:57 PM
@ Don: Thanks for reading. The kinds of things I've listed may not seem amazing, let alone miraculous. What makes them so is that they rarely happen. “I got through to a live person right away … my flight wasn’t delayed today … I wasn’t hassled or sold to … it’s a miracle.” The market would love it if miracles like this happened every day. Companies and leaders that recognize this are way out in front.
Posted by Paul A. Hellinga
11/29 @ 02:40 PM
11/29 @ 02:40 PM
The miracle I have discovered, developed and deployed in my life has been the act of being a servant as we go through life leading by example, gathering data and wisdom from asking the right questions and determining the right answers. This applies in the physical and spiritual realms impacting family, friends, co-workers, neighbors and even your neighbors. This is the life of Christ and becoming more like Him allows us to leave a legacy worth leaving to all you come in contact with.
Posted by Don Seidel
11/29 @ 01:03 PM
11/29 @ 01:03 PM
I'm not sure what the point or take-away from the article is. It's very unclear what, precisely, the author is advocating.
I don't agree that any of the "big amazin/little amazing" events necessarily lead to anything... let alone a "miracle."
I don't agree that any of the "big amazin/little amazing" events necessarily lead to anything... let alone a "miracle."
Posted by George J. Zerante
11/29 @ 12:04 PM
11/29 @ 12:04 PM
Please keep me informed about ExcuNet.
Thank you,
George J. Zerante
Thank you,
George J. Zerante
Posted by Steve
11/29 @ 08:45 AM
11/29 @ 08:45 AM
I'm still waiting for mine.
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